Frequently Asked Questions
How does Ship On A Dime work?
We make shipping simple! Enter the sender and recipient addresses, package size, and weight. Choose the best rate, buy your label, print it, and either schedule a pick-up or drop it off — that’s it!
What areas do you ship to?
We offer nationwide shipping across the U.S., from coast to coast. No matter where your package is headed, we’ve got you covered.
How do I get the best shipping rate?
We automatically compare rates from multiple carriers and show you the most affordable options. Just enter accurate package details for the best pricing.
Can I schedule a pick-up?
Yes! You can schedule a carrier pick-up right from your location during the booking process. Prefer to drop it off? We’ll guide you to the nearest location.
Is my package insured?
Absolutely. Every shipment includes complimentary insurance. Need extra coverage? You can easily upgrade during checkout.
How do I track my shipment?
Use your tracking number from your confirmation email to follow your package in real-time. You’ll also receive email updates at key points — pick-up, transit, and delivery.
What if my package is delayed or lost?
We offer an on-time delivery guarantee. If your package is delayed or lost, contact our support team, and we’ll help file a claim or issue a refund.
What are the packaging requirements?
Use sturdy boxes and secure your items properly. Print your shipping label and attach it firmly to the package. For tips, check out our Packaging Guide.
How can I contact customer support?
Our support team is available Monday to Friday, 8 AM – 5 PM via phone or email. We’re here to help with any questions or concerns.
Can I ship as a business and an individual?
Yes! Ship On A Dime is perfect for SMBs, e-commerce sellers, and individuals who need reliable, affordable shipping.