Terms and Conditions

Terms of Service / Condiciones de Servicio

These Terms of Service (“Agreement”) govern the provision of the Ship on a dime and Ship on a dime website and mobile applications (collectively, the “Products and Services”) by Ship on a dime (“Ship on a dime”) to the customer (“Customer” or “You”) who executes this online transaction.

This Agreement is effective upon Customer’s creation of an online account with Ship on a dime (“Effective Date”). Any use of the Services signifies Customer’s acceptance of these Terms of Service, which are subject to change without prior notice.

Customer’s use of Ship on a dime’s website and the Products and Services is also subject to Ship on a dime’s Privacy Policy, which Ship on a dime may amend or suspend at its discretion. By using the Products and Services, Customer confirms being of legal age to enter a binding contract and having read, understood, and accepted these Terms of Service and the Privacy Policy.

Service Commitments

Ship on a dime will provide the Products and Services as outlined in this Agreement, starting on the Effective Date, contingent upon the Customer fulfilling their obligations as detailed in this Agreement.

Term and Renewal

This Agreement starts on the Effective Date and continues until ended as described in this document. If you chose a service term when ordering, you agree to adhere to that term length.

Customer Set-Up, Account Management, and Cancellation

You may need to create an account, including a username and password, and pre-fund your account to purchase shipping labels. You agree to provide Ship on a dime with accurate and updated information. You’re responsible for any costs due to inaccurate information (like incorrect weight).

If you have a subscription service, canceling requires:

(i) Submitting an online cancellation form at least 5 days before your term ends. (ii) Calling Ship on a dime to confirm your cancellation.

You’re responsible for properly notifying Ship on a dime to cancel. Ship on a dime will refund any unused pre-funded amount, minus any outstanding fees.

Termination or Suspension by Ship on a dime

Ship on a dime can terminate this Agreement immediately and without penalty under these circumstances:

Non-payment: If you fail to pay any overdue amount within 10 days of receiving written notice.
Breach of Agreement: If you violate any part of this Agreement (other than those listed in clauses iii, iv, and v below) and don’t fix the issue within 10 days of written notice.
Business Failure: If your business ceases operation, becomes insolvent or bankrupt, undergoes liquidation or insolvency proceedings that aren’t dismissed within 90 days, or makes an assignment for the benefit of creditors.
Prohibited Actions: If you breach Section 14 (Prohibited Actions).
Privacy Violation: If you violate the Ship on a dime Privacy Policy.
Ship on a dime can also suspend your online account if you breach Section 14, fail to keep your billing information updated, or if there’s suspected fraudulent activity on your account.

Customer Termination / Effects of Termination

You can terminate this Agreement for all Products and Services without penalty (except for any outstanding charges) if:

Ship on a dime materially breaches its obligations to provide the Products and Services.
This breach is not resolved within 30 business days of Ship on a dime receiving your written notice detailing the breach.
If you terminate the Agreement, you must pay all outstanding charges up to the termination date. Ship on a dime will refund any unused pre-funded amount after settling your account.

Once this Agreement is terminated, neither party has further obligations except as outlined in this Agreement. You must then:

Pay all outstanding charges to Ship on a dime.
Return all software, access keys, and other Ship on a dime property, if any.

Payment / Fee Disputes / Collections

· You agree to pay all charges in US dollars. This includes fees, penalties, shipment adjustments, early cancellation fees, and any other costs outlined in this Agreement. We collect usage fees from your pre-paid account, which you must keep funded. If your balance goes negative, we’ll charge any payment method on file.

· If you don’t pay within 5 days of receiving a notice, we may suspend or terminate your service. We can charge interest on overdue amounts (1.4% per month or the maximum allowed by law, whichever is lower). You’ll also cover any costs we incur collecting payments, including legal fees. There’s a $20 fee for each disputed credit card charge.

· Ship on a dime Ship usage fees are non-refundable, even if we end the Agreement early. You’re responsible for any customs, import taxes, or duties on your shipments. If we get charged these fees for your shipment, you’ll reimburse us within 7 days.

Indemnification

You agree to protect and defend Ship on a dime, its related companies, and its people (directors, officers, etc.) from any losses, claims, damages, or expenses (collectively “Losses”) that might happen because of:

Your breach of this Agreement: Including violating Section 14 (Prohibited Actions).
Your use of the Products and Services.
Your breach of confidentiality.
Any claim of trademark, copyright, or other intellectual property infringement.
You’ll also reimburse Ship on a dime for any legal costs related to investigating, defending, or settling such Losses, even if it’s not a lawsuit.

Disclaimers; Limitation on Company Liability

Ship on a dime’s Role

Ship on a dime acts as a middleman between you and the shipping carrier you choose (like USPS, FedEx, or UPS). We don’t handle the actual shipping or delivery, and we’re not part of any agreement you make with the carrier. You’re responsible for following the carrier’s rules, and breaking them could result in penalties or account termination.

Ship on a dime’s Liability

Ship on a dime is not responsible for:

Indirect damages, lost profits, or lost revenue from using our Products and Services.
Data loss due to delays, delivery issues, service interruptions, or Ship on a dime’s negligence. You’re responsible for backing up your own data.
Disputes

If there’s a dispute between users or between you and a carrier, Ship on a dime is not obligated to get involved. You release Ship on a dime from any responsibility related to such disputes.

Liability Limits

Ship on a dime’s total liability for any claim is limited to the amount you paid to Ship on a dime in the billing cycle before the claim occurred.

No Warranties

Ship on a dime provides all Products and Services “as is,” without any warranties, express or implied. We’re not responsible for the suitability of the Products and Services.

Time Limit on Claims

You can’t make a claim against Ship on a dime more than one year after the event that caused the claim.

Promotions and Coupons

Ship on a dime may offer promotions at its discretion. These promotions can be short-term or ongoing. Please note that free shipping is not available for bulk orders or destinations outside the continental US. All promotions have eligibility requirements, and Ship on a dime can change or cancel them at any time.

Refunds

Ship on a dime Ship Account Balance

You can request a refund of your Ship on a dime Ship account balance, minus any service and processing fees. This refund will be issued to the original payment method.

Postage Refunds

Ship on a dime Shipping Accounts: You can request a refund for UPS or USPS labels within 7 days of creating them. Refunds may take up to a month and may be subject to carrier fees. Ship on a dime Ship service fees are non-refundable.
Carrier Shipping Accounts: You can request a refund for labels from your linked carrier accounts within 7 days. The carrier handles these refunds based on their own policies. Ship on a dime is not responsible for refunds if the carrier refuses. Each refund request has a $1.00 audit fee.
Shipment Credit Codes

Your account must be in good standing to use credit codes. Codes have no cash value and can’t be transferred or sold without Ship on a dime’s permission. Ship on a dime is not responsible for lost or stolen codes.

• Refunds for Shipping Labels

• If you’ve purchased a shipping label through a Ship on a dime-provided shipping account, you can request a void or refund within 7 days of creating the label. For UPS return labels, you must request the void on the same day the label was created.

• Refunds can take up to one month to process and may be subject to fees from the carrier (UPS or USPS). Any remaining refund amount will be credited to your Ship on a dime Ship account.

• Please note that the Ship on a dime Ship service fee is non-refundable. Also, if the carrier refuses to issue a refund for the label, Ship on a dime is not responsible for providing that refund.

Refunds for Shipping Labels from Linked Carrier Accounts

If you’ve used your own carrier account (like UPS or FedEx) linked to Ship on a dime Ship to generate a shipping label, you can request a void or refund within 7 days of creating it.

However, the carrier will handle your refund request based on their own terms and conditions, not Ship on a dime’s. Ship on a dime can’t guarantee a refund, even if you make the request within 7 days.

Important Notes:

Ship on a dime Ship service fees are not refundable.
If the carrier refuses your refund request, Ship on a dime is not responsible for reimbursing you.
There is a $1.00 audit fee for each adjustment request.

Disclaimer of Liability for Inaccurate Shipment Data: Customers are solely responsible for the accuracy of all package dimensions (length, width, and height) and weight information provided during the shipment creation process. Shiponadime shall not be liable for any shipping errors, rate adjustments, or other consequences resulting from the customer’s submission of inaccurate data.

Sometimes, carriers (like UPS or FedEx) may request adjustments to the postage fees. This usually happens if you entered incorrect information about your shipment, such as the weight, dimensions, or delivery address.

If this happens, Ship on a dime will update your account balance to reflect the adjustment. If you disagree with the adjustment, contact Ship on a dime within 7 days, and we’ll open a dispute with the carrier. However, the carrier makes the final decision, and you’re responsible for paying any adjustments they decide on. These adjustments will be deducted from your Ship on a dime account.

Funding Your Account

When you add funds to your Ship on a dime account, you might see some processing fees depending on how you pay. These fees cover the cost of processing your payment. You’ll always see the fee amount before you complete the transaction.

For credit cards, the current processing fees are:

$0.85: For amounts less than $100.
$1.00: For amounts of $100 or more.
Shipment Credit Codes

To use a shipment credit code, your account must be in good standing and comply with Ship on a dime’s Terms of Service. Ship on a dime decides whether your account is in good standing, and this decision is final.

Here are some key things to know about shipment credit codes:

No Cash Value: You can’t exchange them for cash or a refund.
Expiration: Unused credit expires on the date specified.
No Debt Payment: You can’t use them to pay off outstanding fees or debts.
No Transfer or Sale: You can’t sell or transfer them without Ship on a dime’s permission.
No Replacement: Lost or stolen codes won’t be replaced.
One-Time Use: Each code can only be used once.
Taxes: You’re responsible for any taxes related to using the code.
Breach of Terms: If you violate the Terms of Service, you’ll be responsible for the code’s value and any legal fees.
Ship on a dime’s Control: Ship on a dime can change, suspend, or end credit codes at any time.
Disputes: Ship on a dime has the final say in any disputes related to credit codes.

Ship on a dime doesn’t provide a warranty for the Services. We don’t guarantee the content accessed through the Services, nor are we responsible for delays or failures in purchasing postage or delivering shipments. We also don’t guarantee any suggestions or recommendations made through the Services.

Disclaimer

We provide our Services “as is,” meaning we don’t make any guarantees, either expressed or implied, about their performance. While we strive for excellence, we can’t guarantee that the Services will always be error-free or uninterrupted. You are responsible for deciding if and how you use our Products and Services.

Order Processing Time

We aim to ship orders within one (1) business day of receiving full payment. Orders received before 12 PM Eastern Time are typically shipped the same day. However, we cannot guarantee these processing times, as various factors can affect them, such as a sudden increase in orders, staff availability, or carrier issues.

Order Shipping and Customer Choices

If you use carrier portals like UPS or USPS Informed Visibility to reroute your shipment to a different address or waive signature requirements, Ship on a dime is not responsible for any lost, stolen, or misdelivered shipments. You assume responsibility for the shipment’s delivery if you choose to change the carrier’s process and delivery.

In simpler terms:

Disclaimer: We do our best, but we can’t promise our services will be perfect. You use them at your own discretion.
Processing Time: We try to ship orders within one business day, and often the same day if placed before noon Eastern Time, but we can’t guarantee it.
Shipping Choices: If you change the shipping address or delivery requirements through carrier portals, you’re responsible for what happens to your package.

Prohibited Actions

When using Ship on a dime’s Site or Services, you are prohibited from the following:

Introducing Harmful Code: You must not upload or transmit any malicious software to Ship on a dime. This includes, but is not limited to, viruses, worms, trojan horses, and other harmful programs designed to damage, disrupt, or steal data or access. Specifically, “Harmful Code” refers to any software that is intentionally designed to harm any data, system, or communication; allows unauthorized access to achieve such harm; or allows unauthorized access to another person’s information without their knowledge and consent.
Commercial Misuse: You cannot use data from this Site for your own commercial benefit.
Impersonation: You cannot use another person’s name with the intent to deceive or pretend to be that person.
Account Transfer: You cannot transfer your account to another person without Ship on a dime’s prior written permission.
Multiple Accounts: You may not create or maintain multiple accounts for the same user, unless explicitly authorized by Ship on a dime.
Unauthorized Use: You may only use the Products and Services for your own personal or business purposes, and not for the benefit of any third party.
Legal Compliance: You must use the Products and Services in compliance with all applicable laws.
Accurate Information: You must provide complete and accurate information when purchasing postage, shipping goods, or ordering Carrier services.
Illegal Activities: If applicable laws prohibit your use of the Services, then you are not authorized to use them. Ship on a dime is not responsible for your use of the Services in violation of any law.
Account Security: You are responsible for maintaining the security of your account and password. Do not share your login credentials with anyone. You are liable for all activity associated with your account.
Credentials Misuse: You must not use your Ship on a dime User ID, password, or API keys for any unauthorized purpose.
Prohibited Shipments/Activities: You must not use Ship on a dime’s website, Products and Services, or software for shipping prohibited goods or engaging in illegal activities.
You must use Ship on a dime’s services responsibly, ethically, and legally. Don’t introduce harmful software, misuse data, impersonate others, share your account, create duplicate accounts, or violate any laws. You are responsible for the security of your account and for providing accurate information. You also may not use Ship on a dime’s services for shipment of goods or items, or other activities that are prohibited.

You must comply with all applicable laws and regulations, including export control laws. You are prohibited from using this service to sell or facilitate the sale of the following:

Illegal Drugs and Related Items: Narcotics, steroids, certain controlled substances, products that pose a risk to consumer safety, and drug paraphernalia.
Items Promoting Illegal Activity: Items that encourage, promote, or instruct others to engage in illegal activity.
Hate, Violence, and Intolerance: Items that promote hate, violence, racial intolerance, or the financial exploitation of a crime.
Obscene Materials: Items considered obscene.
Intellectual Property Infringements: Items that violate copyrights, trademarks, rights of publicity or privacy, or other proprietary rights.
Restricted Sexual Materials/Services: Certain sexually oriented materials or services.
Regulated Weapons: Ammunition, firearms, certain firearm parts or accessories, and certain weapons or knives regulated under applicable law.
You cannot use this service to conduct any illegal activities or sell items that are illegal, promote illegal activities, or violate the rights of others. Please make sure your use of this service is lawful and ethical.

You cannot use this service for transactions that:

Violate Privacy: Involve displaying personal information of third parties in a way that breaks applicable laws.
Support Fraudulent Schemes: Relate to pyramid schemes, Ponzi schemes, or other multi-level marketing programs.
Involve Certain Financial Products: Are associated with purchasing real estate, annuities, lottery contracts, layaway systems, offshore banking, or financing/refinancing debts using a credit card.
Are Pre-Possession Sales: Involve selling items the seller doesn’t yet possess or control.
Involve Third-Party Payment Processing: Are made by payment processors collecting payments for other merchants.
Relate to Certain Money Services: Involve selling traveler’s checks, money orders, currency exchange, or check cashing.
Offer Certain Credit/Debt Services: Provide specific credit repair or debt settlement services.
You are prohibited from using this service for transactions that illegally share people’s personal information, involve scams, or deal with specific restricted financial products and services. This includes acting as a payment processor for others or selling items you don’t actually have yet.

Further Prohibited Activities

You are also prohibited from using this service for:

Fraudulent Products/Services: Selling products or services that government agencies have identified as likely to be fraudulent.
Illegal Tobacco or Prescription Sales: Violating laws or industry regulations regarding the sale of:
Tobacco products
Prescription drugs and devices
Restricted Gambling Activities: Engaging in gambling, gaming, or any activity with an entry fee and a prize. This includes casino games, sports betting, horse/greyhound racing, lottery tickets, other gambling-related ventures, games of skill (even if not legally defined as a lottery), and sweepstakes, unless the operator has prior approval and operates exclusively in jurisdictions where such activities are legal.
Carrier Violations Any activity that constitutes a breach of, or otherwise conflicts with any terms, conditions, or policies of any Carrier.
You can’t use this service for anything that’s likely to be a scam, breaks laws about selling tobacco or prescription drugs, or involves unauthorized gambling. You also can’t do anything that violates the rules of the shipping carriers we work with.

Your Content and Our Rights

Any content you post, upload, share, store, or otherwise provide through our Services is considered your “User Content.” While you retain ownership of your User Content you grant Ship on a dime permission to use it in the following ways, in order to make our service work properly:

Limited License to Ship on a dime: You give Ship on a dime a limited, royalty-free, perpetual, irrevocable, and worldwide license to use your User Content. This means we can translate, modify, reproduce, and otherwise use your content as needed to provide and operate our Services.
Technical Adjustments: You acknowledge that to provide the Services, we may need to make technical changes to your User Content. This might include adjusting the format or size to work correctly with different networks, devices, services, or media. Your license grant includes our right to make these necessary technical adjustments.
Your Responsibility: You are responsible for all User Content you submit through the Services. By submitting User Content, you confirm that you have the right to do so and that your User Content is not infringing upon the rights of others.
When you use our Services, you’re giving us permission to use the content you upload. We need this permission to make our Services work, for example, to display your content correctly on different devices. You still own your content, but you’re responsible for making sure you have the right to share it with us.

Miscellaneous Terms

This section covers various legal aspects of our agreement:

Notices: All official notices between us must be in writing. They can be delivered in person, by a recognized overnight courier (like FedEx or UPS), or by certified mail with return receipt.
email address: Notices to Ship on a dime should be sent to: cs@shiponadime.com

Waiver: If either of us forgives a breach of this agreement, it doesn’t mean we’ll forgive future breaches of the same or similar nature.
Severability: If any part of this agreement is found to be invalid or unenforceable, the rest of the agreement will still 1 remain in effect.
Force Majeure (Unforeseeable Events): Neither of us will be held responsible for failing to meet our obligations due to events beyond our reasonable control. This includes things like war, strikes, natural disasters, government actions, or supplier failures. However, we both agree to make reasonable efforts to minimize any negative impacts caused by such events.
Ownership: Ship on a dime owns all intellectual property developed while providing the Products and Services. Each of us retains ownership of our own pre-existing intellectual property (trade secrets, inventions, copyrights, etc.). You agree not to modify, publish, transfer, create derivative works from, or exploit any of the Products and Services.
Third-Party Beneficiaries: This agreement is only between you and Ship on a dime. There are no third-party beneficiaries (like customers, employees, or insurers) who can benefit from or enforce this agreement.
Assignment: You can’t transfer this agreement to anyone else without our prior written consent. We can transfer this agreement (in whole or in part) by notifying you, except in a case where there is a change of control by Ship on a dime.
This section covers important legal details like how we’ll communicate officially, what happens if parts of the agreement are invalid, and how we’ll handle unexpected events. It also clarifies ownership of intellectual property and states that only you and Ship on a dime are bound by this agreement. You can’t transfer your rights under this agreement to someone else without our permission, but we can transfer our rights by informing you.

Governing Law and Legal Disputes

This agreement, and any disputes related to it, will be governed by the laws of the State of Florida, without regard to its conflict of laws principles. The United Nations Convention on the International Sale of Goods does not apply.

Jurisdiction and Venue:

By entering into this agreement, you agree that:

Any legal action related to this agreement must be brought exclusively in the state courts of Florida located in Broward County, or, if permitted by law, in the United States.
You irrevocably submit to the jurisdiction of these courts for any such legal action.
You waive any right to claim that these courts are an inconvenient forum or that the venue is improper.
You agree not to argue that you are not personally subject to the jurisdiction of these courts.
Enforcement of Judgments:

Any final judgment obtained in these courts will be conclusive and can be enforced in other jurisdictions as permitted by applicable law.

This section means that Florida law governs this agreement. Any legal disputes must be resolved in courts located in Broward County, Florida. By agreeing to this, you are accepting the authority of these courts to handle any legal matters related to this agreement, and you cannot argue that these courts are an inconvenient or incorrect place for the lawsuit to take place. If a judgment is made, it can be enforced in other places according to the law.

Storage Policy: Unclaimed Packages

At Ship on a Dime, we strive to provide efficient and timely handling of all packages. To ensure smooth operations and proper care of your items, please adhere to the following storage policy for packages left at our agency location:

1. Storage Duration:

Any package left at a shipping agency location beyond 30 calendar days from its arrival date will be considered unclaimed.
The arrival date is defined as the day the package was confirmed as received at our facility.

2. Notification:

While we endeavor to notify customers of package arrivals, it remains the customer’s responsibility to track their shipments and arrange for timely pickup.

3. Unclaimed Package Action:

If a package remains unclaimed for more than 30 calendar days at our agency location, it will be automatically returned to sender (the origin of the shipment).
Customers will be responsible for any additional shipping charges incurred for the return of the package to the sender.

4. Exceptions:

Requests for extended storage beyond 30 days must be made in writing and approved by the agency management in advance. Additional storage fees may apply.
This policy does not apply to packages actively in transit or those being held for confirmed onward shipping arrangements within a reasonable timeframe.

5. Responsibility:

The shipping agency is not responsible for any damage, loss, or deterioration of packages that remain unclaimed beyond the 30-day storage period.
Customers are strongly advised to pick up their packages promptly to avoid the return process and associated costs.

Delivery Policy: Unreceived Packages at Courier Facility

At Ship on a Dime, we aim to provide accurate delivery estimates for all your shipments. However, our ability to guarantee a specific delivery date is contingent upon the timely receipt of your package by the courier.

Please Note:

Delivery dates provided at the time of label creation are estimates only. These estimates are based on the assumption that your package will be dropped off or picked up by the courier on the same day the label is printed, or within a reasonable timeframe thereafter.
If a shipping label is printed but the corresponding package is not delivered to the courier facility (e.g., dropped off at a UPS Store, FedEx Office, or picked up by a USPS carrier) on the expected day, the original delivery date cannot be guaranteed.
Any delays in delivering the package to the courier facility will directly impact the estimated delivery timeframe.

We strongly advise customers to drop off their packages at the courier facility or ensure they are ready for pickup as soon as possible after printing the shipping label to maintain the most accurate delivery estimates. Ship on a Dime is not responsible for delays caused by packages not being tendered to the courier in a timely manner.

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